1. Who We Are Eco GreenEnergy Solutions is a UK-based provider of clean energy systems including solar panels, battery storage, EV chargers, heat pumps, and insulation. If you have questions about this policy, you can contact us at: • Email: privacy@egesolutions.co.uk 2. What Information We Collect We may collect and store the following personal data: • Name, email address, phone number • Property or business details you submit in a quote request • Communication preferences • IP address and website usage data (via analytics tools) 3. How We Use Your Information We only use your information to: • Respond to enquiries or quote requests • Provide and manage services you’ve requested • Improve our website and customer experience • Send updates or marketing (only if you’ve opted in) • Comply with legal or regulatory requirements 4. Legal Basis for Processing We process your data under one or more of the following legal bases: • Consent (e.g. when you submit a form) • Contract (e.g. when delivering a service) • Legitimate interest (e.g. improving customer experience) • Legal obligation (e.g. recordkeeping or fraud prevention) 5. How We Store and Protect Your Data • Your data is stored securely and only accessed by authorised personnel • We implement appropriate technical and organisational measures to safeguard your information • We never sell your data 6. Third-Party Services We may use trusted third-party tools (such as analytics, finance providers, or CRM systems) to help run our business. • These partners only access data as needed • They are contractually obligated to protect it 7. Cookies Our website uses cookies to enhance functionality and track usage. • You can accept or reject cookies using the banner • You can also adjust your browser settings to manage cookies • Learn more in our Cookie Policy 8. Your Rights You have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Object to or restrict certain processing • Withdraw consent at any time To exercise your rights, email us at privacy@egesolutions.co.uk 9. Data Retention • We keep personal data only for as long as necessary • This includes purposes such as service delivery, legal, and accounting requirements 10. Changes to This Policy • We may update this policy from time to time • The latest version will always be available on this page • The effective date will be noted at the top